999ab Responsible Gaming – Keep It Fun, Stay Safe

Responsible gaming means enjoying gaming in a way that doesn't negatively impact your life. 999ab believes gaming is entertainment — not a source of income or a way to relieve stress.

Online gaming is growing rapidly in Bangladesh, with many people turning to it as a leisure activity. But as play becomes a habit, it can affect family life, finances, and mental health. 999ab has built its responsible gaming policy with exactly that reality in mind.

Our goal is simple — play when you enjoy it, but always know your limits. We're here to help every player recognize when it's time to step back.

999ab's responsible gaming program covers age verification, limit setting, self-exclusion, active monitoring, and access to professional support when needed — all completely free and available at any time.

It's not always easy to recognize when gaming has gone too far. Watch out for these warning signs:

• Playing beyond your budget: You're betting money you can't afford to lose, or borrowing funds to keep playing.
• Chasing Losses: Chasing losses by playing more is a dangerous cycle.
• Losing Track of Time: You've lost track of how long you've been playing, or you're skipping sleep and work to keep going.
• Hiding your gaming from family or friends: You find it hard to be honest with the people close to you about your gaming.
• Stress on the rise: You feel restless when you're not playing, and thoughts of gaming won't leave your mind.
• Disruption to Daily Life: Gaming is affecting your job, studies, or relationships.

You can set any of the limits below at any time through your account settings on 999ab. These are entirely in your own hands.

• 1
  Deposit Limit

  Set how much you can deposit daily, weekly, and monthly. Reducing a limit takes effect immediately; increasing one requires a 72-hour cooling period.
• 2
  Loss Limit

  Your session will automatically stop once you've lost a set amount. This protects you from making impulsive decisions in the heat of the moment.
• 3
  Session Time Limit

  Set a session limit of 1 hour, 2 hours, or whatever maximum playtime works for you. Once the time is up, you'll receive an activity reminder.
• 4
  Bet Amount Limit

  Decide in advance the maximum amount you're willing to bet on a single wager. This protects you from a large single loss.

Self-Exclusion is a feature that lets you voluntarily remove yourself from 999ab for a set period of time. It's not a punishment — it's a courageous step toward protecting yourself.

Self-Exclusion Options:

• 6M
  6-Month Exclusion

  For a shorter break, choose the 6-month option. Your account will be completely inactive for the duration.
• 1yr
  1-Year Exclusion

  If you need an extended break, choose the 1-year option. You may re-register once the period ends.
• Perm
  Permanent Exclusion

  If you feel gaming is no longer good for you, you can permanently close your account. This action cannot be undone.

To activate self-exclusion: email our support team at support@999ab.ws — use "Self-Exclusion Request" as the subject line.

Answer the following questions as honestly as you can. If three or more answers are "Yes", consider reaching out for support.

Sometimes those closest to us notice a problem before we do. If you suspect a loved one is struggling with problem gambling, there are steps you can take.

How to Help:

• Approach the conversation with empathy — avoid anger or blame.
• Create an environment where open conversations about gaming are welcome.
• Pay attention to their financial situation and mental well-being.
• Reach out to the 999ab support team whenever you need assistance.
• Encourage them to seek help from a professional counsellor.

999ab also accepts account review requests from family members. Please contact support@999ab.ws with relevant evidence.

Beyond 999ab's own support team, there are several organizations in Bangladesh that provide mental health and addiction-related assistance.

• 999ab Support: support@999ab.ws — available 7 days a week, 24 hours a day.
• Live Chat: Chat with us directly via the chat button at the bottom right of the platform.
• National Mental Health Helpline (Bangladesh): 16789 — free counseling service.
• Kaan Pete Roi: A well-known Bangladeshi platform for mental health support.

We believe asking for help is a sign of strength. Whatever you're going through, 999ab is here for you.